HELP CENTRE

If you require special labelling, packing or delivery requirements, please contact us here wholesale@ohhdeer.com. We will be happy to advise and assist.

We do not offer a dropship, sale or return service. Please report any discrepancies or damaged-in-transit goods within 14 days of receiving your order to wholesale@ohhdeer.com.

Ordering with us has been simplified to put you in control of your order. All orders are now processed through this site; however, you will be appointed a dedicated Account Manager who will be able to assist you with any ordering issues or queries.

Once received, our warehouse will process your order and typically dispatch it within 3-5 working days. Please note, at peak seasonal times this lead time may vary.

We understand that occasionally you may wish to add or change your order after it has been placed and, where possible, we will try to accommodate this. If you use a freight forwarder or require us to confirm weights and dimensions for your order to obtain a shipping quote, we state that changes can only be made to the order up to 24 hours after its placing; our warehouse cannot facilitate the changes after the order is packed.

We try to keep all our minimums small and manageable, that’s why we don’t have a minimum order overall, you only need to spend £150 (ex VAT) for free carriage if you’re based in the UK Mainland (excluding Scottish Highlands).

Please observe the minimum quantities on each product when ordering.

All orders under £150 will be charged at £7.95 for standard UK delivery. Larger Shipments and delivery outside of the UK will be quoted at the checkout. Please use the shipping quote tool in your basket to get estimated shipping costs. These will be applied to your subtotal before payment. For customers in the USA please use our dedicated USA site here.

We have changed the way we take payment to simplify the process for our customers. With the launch of our new site, we have removed the need to ring us to make a payment if you’re on a Pro-forma account.

Payment will now be required through the checkout section of our site at the time of placing the order. We accept payment from all major credit and debit cards, PayPal, Stripe, and Apple Pay.

All new customers will automatically hold accounts on a Pro-forma basis. All existing customer accounts will be set up with their current payment terms.

Customers with a credit account will be able to checkout without payment and an invoice will be auto-generated by our team following your order to be paid within your agreed terms.

Customers can apply for 30-day credit terms with our factoring company, Close Brothers. You can do this by contacting wholesale@ohhdeer.com. Please note, the decision to approve credit is made by our factoring company; we cannot influence this and if your account is not approved, we are unable to offer credit terms on any other basis.

Our prices are in GBP. For businesses based outside of the UK, invoices will be raised in GBP and payments for orders must be made in GBP.

If you’re a business interested in becoming a stockist of our products, you can apply for a trade account by clicking here. We accept applications from both brick and mortar businesses and E-commerce sites.

Businesses planning to sell online should only sell via their website.

If you’re planning to sell online then please only sell via your own website. Our products should not be sold on other sites such as Amazon, eBay or Etsy without strict permission from Ohh Deer. If permission is granted for your to sell on these sites then set rules will be put in place and must be agreed to. 

For online exclusive companies, we will request further information from you before approving your account. We require a full business address to approve all accounts.

We would only offer exclusivity in exceptional circumstances.

However, when approving accounts, we take into consideration the location of existing stockists and reserve the right to exclude the ranges they carry from new stockists to prevent customer conflict.

Whilst the majority of our items are in stock, some of our bestsellers may go out of stock. For these items, we allow our customers to continue to order them, and they will be sent once we have received new stock. 

We also offer the chance for customers to pre-order new items before they have arrived. 

For orders with a mix of in stock and out of stock items, we provide customers two choices. Either you can wait until all of your items are in stock before they are sent, or you can have your items sent separately, as and when they arrive in stock. This selection will be provided to you in the checkout. 

Each product will contain a full description of the country of origin, size and composite materials.

All our cards are printed on FSC approved card and both our envelopes and gift wrap are 100% recyclable. Please see our environmental pledge for more information.

You can view digital copies of our catalogues by clicking HERE. If you have any questions about our products, just drop us a line at wholesale@ohhdeer.com.

Ordering with us has been simplified to put you in control of your order. All orders are now processed through this site; however, you will be appointed a dedicated Account Manager who will be able to assist you with any ordering issues or queries.

Once received, our warehouse will process your order and typically dispatch it within 3-5 working days. Please note, at peak seasonal times this lead time may vary.

We understand that occasionally you may wish to add or change your order after it has been placed and, where possible, we will try to accommodate this. If you use a freight forwarder or require us to confirm weights and dimensions for your order to obtain a shipping quote, we state that changes can only be made to the order up to 24 hours after its placing; our warehouse cannot facilitate the changes after the order is packed.

We have changed the way we take payment to simplify the process for our customers. With the launch of our new site, we have removed the need to ring us to make a payment if you’re on a Pro-forma account.

Payment will now be required through the checkout section of our site at the time of placing the order. We accept payment from all major credit and debit cards, PayPal, Stripe, and Apple Pay.

All new customers will automatically hold accounts on a Pro-forma basis. All existing customer accounts will be set up with their current payment terms.

Customers with a credit account will be able to checkout without payment and an invoice will be auto-generated by our team following your order to be paid within your agreed terms.

Customers can apply for 30-day credit terms with our factoring company, Close Brothers. You can do this by contacting wholesale@ohhdeer.com. Please note, the decision to approve credit is made by our factoring company; we cannot influence this and if your account is not approved, we are unable to offer credit terms on any other basis.

Our prices are in GBP. For businesses based outside of the UK, invoices will be raised in GBP and payments for orders must be made in GBP.

You can view digital copies of our catalogues by clicking HERE. If you have any questions about our products, just drop us a line at wholesale@ohhdeer.com.

If you’re a business interested in becoming a stockist of our products, you can apply for a trade account by clicking here. We accept applications from both brick and mortar businesses and E-commerce sites.

Businesses planning to sell online should only sell via their website.

If you’re planning to sell online then please only sell via your own website. Our products should not be sold on other sites such as Amazon, eBay or Etsy without strict permission from Ohh Deer. If permission is granted for your to sell on these sites then set rules will be put in place and must be agreed to. 

For online exclusive companies, we will request further information from you before approving your account. We require a full business address to approve all accounts.

We would only offer exclusivity in exceptional circumstances.

However, when approving accounts, we take into consideration the location of existing stockists and reserve the right to exclude the ranges they carry from new stockists to prevent customer conflict.

Whilst the majority of our items are in stock, some of our bestsellers may go out of stock. For these items, we allow our customers to continue to order them, and they will be sent once we have received new stock. 

We also offer the chance for customers to pre-order new items before they have arrived. 

For orders with a mix of in stock and out of stock items, we provide customers two choices. Either you can wait until all of your items are in stock before they are sent, or you can have your items sent separately, as and when they arrive in stock. This selection will be provided to you in the checkout. 

If you require special labelling, packing or delivery requirements, please contact us here wholesale@ohhdeer.com. We will be happy to advise and assist.

We try to keep all our minimums small and manageable, that’s why we don’t have a minimum order overall, you only need to spend £150 (ex VAT) for free carriage if you’re based in the UK Mainland (excluding Scottish Highlands).

Please observe the minimum quantities on each product when ordering.

All orders under £150 will be charged at £7.95 for standard UK delivery. Larger Shipments and delivery outside of the UK will be quoted at the checkout. Please use the shipping quote tool in your basket to get estimated shipping costs. These will be applied to your subtotal before payment. For customers in the USA please use our dedicated USA site here.

Each product will contain a full description of the country of origin, size and composite materials.

All our cards are printed on FSC approved card and both our envelopes and gift wrap are 100% recyclable. Please see our environmental pledge for more information.

We do not offer a dropship, sale or return service. Please report any discrepancies or damaged-in-transit goods within 14 days of receiving your order to wholesale@ohhdeer.com.